Seven Senders incident

Missing tracking updates of Swiss Post Shipments

Major Resolved View vendor source →

Seven Senders experienced a major incident on April 14, 2025 affecting Tracking and Shop SQS, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 02:13 PM UTC
Resolved
Apr 15, 2025, 02:27 PM UTC
Duration
1d
Detected by Pingoru
Apr 14, 2025, 02:13 PM UTC

Affected components

TrackingShop SQS

Update timeline

  1. investigating Apr 14, 2025, 02:13 PM UTC

    We are not receiving tracking updates from Swiss Post. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.

  2. identified Apr 15, 2025, 05:02 AM UTC

    Swiss Post has confirmed that they detected problems with the generation of reports and are working hard to fix them.

  3. resolved Apr 15, 2025, 02:27 PM UTC

    To maintain the tracking quality, we are using a different source of tracking until the carrier fixes the issue.