ServiceMax incident

ServiceMax Support Announcement - Inability to Create Support Cases

Critical Resolved View vendor source →

ServiceMax experienced a critical incident on October 23, 2018 affecting Critical Announcements, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2018, 10:24 AM UTC
Resolved
Oct 23, 2018, 12:28 PM UTC
Duration
2h 4m
Detected by Pingoru
Oct 23, 2018, 10:24 AM UTC

Affected components

Critical Announcements

Update timeline

  1. investigating Oct 23, 2018, 10:24 AM UTC

    ALERT: We are currently experiencing issues with case management resulting in the inability to create cases, send emails to a case (email.to.case) and update cases in the portal. We are working with Salesforce on this issue and hope to have everything up and running ASAP. If you have a matter that needs immediate attention please email: [email protected].

  2. investigating Oct 23, 2018, 11:23 AM UTC

    If you have an immediate need to create or update a case, please email [email protected] or call our Support US: 1-800-756-4960, US: 1-925-391-3516, UK: +44 (0) 20 3795 8605, Japan: +81 (0) 3 4590 7493, India: +91 (80) 71279082

  3. resolved Oct 23, 2018, 12:28 PM UTC

    Salesforce has confirmed that issue is resolved. We have verified that all case functionality is restored.