ServiceMax incident
Chrome .92 version upgrade impacting ServiceMax application
ServiceMax experienced a notice incident on July 27, 2021 affecting Critical Announcements, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 27, 2021, 06:27 PM UTC
With Chrome .92 version upgrade, impact is seen when trying to delete ServiceMax Admin Setup configurations and during Service report generation with Signature configured when using Salesforce Lightning screens. Full detail and a work around is available on our Community Kitchen https://community.servicemax.com/s/article/Announcement-Known-Issue-with-Chrome-92-Version-Upgrade
- resolved Jul 30, 2021, 02:38 PM UTC
Please be advised that Salesforce have implemented a fix for the Chrome 92 issue. Salesforce have pushed a patch to all Orgs. You can confirm that your org has been patched by checking on https://status.salesforce.com. The org should show that Summer 21’ patch 14.5 has been applied. Should you still see the issue, please clear cache and try again. Further information can be found in the updated KI from Salesforce - https://trailblazer.salesforce.com/issues_view?id=a1p4V000002BRMXQA4