ServiceMax experienced a notice incident on February 13, 2023 affecting Mapping Provider, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Mapping Provider
Update timeline
- investigating Feb 13, 2023, 07:08 PM UTC
Service Board's mapping provider is currently experiencing a service disruption for their navigation APIs. Our engineering team is working with the vendor and will provide an update when it is available.
- identified Feb 13, 2023, 07:33 PM UTC
Service Board's mapping provider has identified the root cause and a fix is being implemented.
- monitoring Feb 13, 2023, 08:05 PM UTC
Engineering team confirmed there is no Service Board functional impact from the mapping provider issue.
- resolved Feb 13, 2023, 08:15 PM UTC
This incident has been resolved.