ServiceMax experienced a major incident on March 3, 2023 affecting Mapping Provider, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Mapping Provider
Update timeline
- investigating Mar 03, 2023, 03:36 AM UTC
Service Board's mapping provider is currently experiencing a service disruption for their navigation APIs. Our engineering team is working with the vendor and will provide an update when it is available.
- identified Mar 03, 2023, 08:45 AM UTC
Service Board's mapping provider has identified the root cause and a fix is being implemented.
- monitoring Mar 03, 2023, 08:57 AM UTC
Service Board's mapping provider has implemented the fix and we are monitoring the result.
- resolved Mar 03, 2023, 09:05 AM UTC
This incident has been resolved.