ServiceMax experienced a notice incident on September 27, 2023 affecting Critical Announcements and Analytics, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Critical AnnouncementsAnalytics
Update timeline
- investigating Sep 27, 2023, 06:41 PM UTC
We are experiencing a partial service degradation in Zinc Analytics Report. There is no data loss but some realtime data reporting may not be available. Our engineering team is investigating the issue and an update will be provided shortly.
- monitoring Sep 27, 2023, 08:07 PM UTC
A fix has been implemented and the analytics data will return to near real time soon.
- resolved Sep 28, 2023, 01:51 AM UTC
Zinc Analytics service is fully operational. This incident has been resolved.