ServiceMax incident

ALERT: Salesforce Summer 19 impacting ServiceMax Go

Notice Resolved View vendor source →

ServiceMax experienced a notice incident on June 13, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2019, 08:21 PM UTC
Resolved
Jun 13, 2019, 08:21 PM UTC
Duration
—
Detected by Pingoru
Jun 13, 2019, 08:21 PM UTC

Update timeline

  1. resolved Jun 13, 2019, 08:21 PM UTC

    Our Mobile Support Team has identified an issue related to Salesforce Summer 19 that is impacting ServiceMax Go in specific circumstances. When ‘Contact’ is included in the Download Criteria or Advanced Download Criteria in the ServiceMax Setup Mobile Configuration, sync will fail to complete. To resolve this issue an update of the ServiceMax package to the latest patch version will be required. The latest patches available with this update are: 18.20000.71, 18.30000.52, 19.10000.40. If you are using ServiceMax Go and are including ‘Contacts’ in your download criteria, please log an upgrade case with ServiceMax Support. If you are on one of the latest versions identified above, then no action is required.