ServiceMax experienced a notice incident on July 3, 2024 affecting Critical Announcements and North America Region, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Critical AnnouncementsNorth America Region
Update timeline
- investigating Jul 03, 2024, 03:44 PM UTC
We are experiencing a Sync Gateway service disruption in US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- monitoring Jul 03, 2024, 05:31 PM UTC
The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Jul 03, 2024, 06:55 PM UTC
Sync Gateway service is fully operational. This incident has been resolved.