ServiceMax incident

FieldFX Service Disruption to Mobile, Reporting, FX Reports, and Custom Editors

Major Resolved View vendor source →

ServiceMax experienced a major incident on August 29, 2024 affecting Critical Announcements, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 06:45 PM UTC
Resolved
Aug 29, 2024, 08:08 PM UTC
Duration
1h 22m
Detected by Pingoru
Aug 29, 2024, 06:45 PM UTC

Affected components

Critical Announcements

Update timeline

  1. investigating Aug 29, 2024, 06:45 PM UTC

    We are experiencing an issue with FieldFX, which includes Mobile, Reporting, FX Reports, and Custom Editors. Our engineering/development team is investigating the issue and an update will be provided when we have more information.

  2. resolved Aug 29, 2024, 08:08 PM UTC

    All FieldFX services are operational again. A Root Cause Analysis (RCA) will be published once we have gathered all the facts.