ServiceMax incident

Critical Announcement - Google maps on DC and Location Validation issues

Notice Resolved View vendor source →

ServiceMax experienced a notice incident on July 27, 2018 affecting Critical Announcements, lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2018, 01:14 PM UTC
Resolved
Jul 27, 2018, 06:46 PM UTC
Duration
5h 31m
Detected by Pingoru
Jul 27, 2018, 01:14 PM UTC

Affected components

Critical Announcements

Update timeline

  1. investigating Jul 27, 2018, 01:14 PM UTC

    ServiceMax has identified a problem with Google maps where the map is no longer displaying on Dispatch Console and location validation does not work. This appears to be an issue related to Google API. Our Engineering team is currently investigating as the highest priority. We will provide a further update within 4 hours.

  2. resolved Jul 27, 2018, 06:46 PM UTC

    ServiceMax can confirm that the issue with Google maps not displaying on Dispatch Console has been resolved. It was a Google API issue. This has been verified internally at ServiceMax and customers have been notified.