ServiceMax incident

“java.net.SocketException: Connection reset” error when using SFMs and SFM Wizards

Minor Resolved View vendor source →

ServiceMax experienced a minor incident on October 21, 2019 affecting Critical Announcements, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2019, 07:21 PM UTC
Resolved
Oct 21, 2019, 07:43 PM UTC
Duration
22m
Detected by Pingoru
Oct 21, 2019, 07:21 PM UTC

Affected components

Critical Announcements

Update timeline

  1. investigating Oct 21, 2019, 07:21 PM UTC

    Currently ServiceMax Support has received multiple reports of customers receiving a “java.net.SocketException: Connection reset” error when using SFMs and SFM Wizards. We have engaged Salesforce on this issue and will provide further detail once available.

  2. resolved Oct 21, 2019, 07:43 PM UTC

    ServiceMax Support and several customers have confirmed that the issue is resolved. We are still working with Salesforce as to the root cause. If you are still experiencing any issues, please contact ServiceMax Support.