ServiceMax incident

SFM, SFM Wizards and SLA Clocks are not displaying or resulting in errors

Notice Resolved View vendor source →

ServiceMax experienced a notice incident on December 3, 2019 affecting Critical Announcements, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2019, 11:38 AM UTC
Resolved
Dec 03, 2019, 01:23 PM UTC
Duration
1h 45m
Detected by Pingoru
Dec 03, 2019, 11:38 AM UTC

Affected components

Critical Announcements

Update timeline

  1. investigating Dec 03, 2019, 11:38 AM UTC

    We have received several reports from customers that SFM, SFM Wizards and SLA Clocks are not displaying or resulting in errors. Currently we believe that this is related to the reported Salesforce platform issues. We are currently working with Salesforce and monitoring the trust site for system statuses. We will post updates as available here. Customers can directly monitor Salesforce platform here: https://status.salesforce.com/

  2. investigating Dec 03, 2019, 12:21 PM UTC

    Salesforce has confirmed that they have identified a potential cause of the issue and are urgently working to implement a fix. Updates can be found here: https://status.salesforce.com/incidents/4881

  3. identified Dec 03, 2019, 12:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Dec 03, 2019, 01:23 PM UTC

    Salesforce is reporting that the issue is resolved and we have confirmed the same with our customers. Detail about the Salesforce incident can be found here: https://status.salesforce.com/incidents/4881