ServiceMax incident

Intermittent DNS Issue accessing Salesforce

Major Resolved View vendor source →

ServiceMax experienced a major incident on May 7, 2021 affecting Europe Region and North America Region, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2021, 07:39 PM UTC
Resolved
May 07, 2021, 08:34 PM UTC
Duration
55m
Detected by Pingoru
May 07, 2021, 07:39 PM UTC

Affected components

Europe RegionNorth America Region

Update timeline

  1. investigating May 07, 2021, 07:39 PM UTC

    SyncGateway service is currently experiencing DNS issue accessing Salesforce and team is looking into it.

  2. resolved May 07, 2021, 08:34 PM UTC

    The DNS issue has been resolved by Salesforce and SyncGateway service is back to operational.