ServiceMax incident
Intermittent Connectivity Issues Across Multiple Salesforce Services
ServiceMax experienced a minor incident on June 9, 2021 affecting Critical Announcements and Europe Region and 1 more component, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2021, 04:12 PM UTC
Following is posted on Salesforce Status page (https://status.salesforce.com/generalmessages/709) and is impacting functionality across our customer base. User Impact: At approximately 15:05 UTC on June 9, 2021, the Salesforce Technology team became aware of an issue with our third-party DNS provider, who is currently experiencing performance issues. A subset of customers within our core production environment, including Government Cloud, will experience intermittent connectivity issues and may see blank pages while navigating multiple Salesforce services. The issue is primarily impacting the Eastern United States. Path to Resolution: The team is pursuing multiple paths to mitigate the impact and continue to investigate, including the possibility of adding an alternative DNS provider. Next Update: We’ll provide an update in 30 minutes, or sooner if additional information becomes available. Posted 12:05 pm EDT, Jun 09
- resolved Jun 09, 2021, 09:42 PM UTC
Salesforce has given all clear on issue: https://status.salesforce.com/generalmessages/709