ServiceMax incident

Schedule Optimization Engine (Optimax) Service Disruption

Major Resolved View vendor source →

ServiceMax experienced a major incident on September 2, 2021 affecting Critical Announcements and Europe Region and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2021, 04:03 AM UTC
Resolved
Sep 02, 2021, 05:23 AM UTC
Duration
1h 20m
Detected by Pingoru
Sep 02, 2021, 04:03 AM UTC

Affected components

Critical AnnouncementsEurope RegionNorth America Region

Update timeline

  1. identified Sep 02, 2021, 04:03 AM UTC

    We are experiencing a Schedule Optimization Engine (Optimax) service disruption in production. Our engineering team has identified the root cause and will release a patch in half an hour. We will provide another update once the patch is applied.

  2. resolved Sep 02, 2021, 05:23 AM UTC

    Schedule Optimization Engine (Optimax) service is fully operational now. This incident has been resolved.