ServiceMax incident

Zinc degraded performance

Minor Resolved View vendor source →

ServiceMax experienced a minor incident on April 1, 2022 affecting Zinc Services, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2022, 01:01 AM UTC
Resolved
Apr 01, 2022, 03:37 AM UTC
Duration
2h 36m
Detected by Pingoru
Apr 01, 2022, 01:01 AM UTC

Affected components

Zinc Services

Update timeline

  1. investigating Apr 01, 2022, 01:01 AM UTC

    We have identified degraded performance in Zinc. The operations team is currently investigating.

  2. identified Apr 01, 2022, 02:27 AM UTC

    The cause of the issue has been identified and the team is working on deploying a fix.

  3. monitoring Apr 01, 2022, 03:29 AM UTC

    A fix has been implemented. The team is monitoring the system status.

  4. resolved Apr 01, 2022, 03:37 AM UTC

    The incident has been resolved.