ServiceMax experienced a minor incident on April 25, 2022 affecting Critical Announcements, lasting 2d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2022, 02:56 AM UTC
We are experiencing a service disruption in Service Board Production. Both production and sandbox tenants may experience intermittent slowness when using Service Board. Our engineering team is investigating the issue and we will provide an update when we have more information.
- investigating Apr 25, 2022, 05:44 AM UTC
UPDATE: Our engineering team is still investigating the issue and we will provide an update as soon as we have more information. For now, Service Board users may face intermittent slowness and issues when performing an auto-complete search and suggestion search; admin users may also face issues when logging in. Please retry again if such error occurs.
- investigating Apr 25, 2022, 11:23 AM UTC
Our engineering team is still investigating the issue and we will provide an update as soon as we have more information.
- investigating Apr 25, 2022, 02:47 PM UTC
We are continuing to investigate this issue.
- identified Apr 26, 2022, 06:53 PM UTC
A patch has been identified and ServiceMax will be performing an emergency infrastructure maintenance on Saturday, April 30, 2022, between 7 AM to 9 AM GMT hours.
- resolved Apr 27, 2022, 02:36 PM UTC
Service Board service is fully operational now. This incident has been resolved.