ServiceMax experienced a critical incident on June 22, 2022 affecting Web App and Admin Console, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2022, 07:49 AM UTC
We are experiencing a ZINC service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- identified Jun 22, 2022, 07:59 AM UTC
A patch has been identified for the Zinc service. We expect to provide another update in 30 mins or as soon as more information becomes available.
- monitoring Jun 22, 2022, 08:06 AM UTC
The ZINC service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 30 Minutes or as soon as more information becomes available.
- resolved Jun 22, 2022, 08:22 AM UTC
Zinc service is fully operational. This incident has been resolved.