Service Fusion incident

Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance

Notice Resolved View vendor source →

Service Fusion experienced a notice incident on May 16, 2025 affecting Admin System - admin.servicefusion.com and vip1, vip2 and other *.totalfsm.com domains, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 03:43 PM UTC
Resolved
May 16, 2025, 08:40 PM UTC
Duration
4h 56m
Detected by Pingoru
May 16, 2025, 03:43 PM UTC

Affected components

Admin System - admin.servicefusion.comvip1, vip2 and other *.totalfsm.com domains

Update timeline

  1. investigating May 16, 2025, 03:43 PM UTC

    We are currently investigating reports of log-in issues and general system slowness.

  2. investigating May 16, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 16, 2025, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 08:40 PM UTC

    This incident has been resolved.