Service Fusion incident

FusionPay: some transactions unable to process

Major Resolved View vendor source →

Service Fusion experienced a major incident on August 31, 2021 affecting FusionPay, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 08:27 PM UTC
Resolved
Aug 31, 2021, 11:13 PM UTC
Duration
2h 45m
Detected by Pingoru
Aug 31, 2021, 08:27 PM UTC

Affected components

FusionPay

Update timeline

  1. identified Aug 31, 2021, 08:27 PM UTC

    FusionPay users: We are aware of an issue (due to a regional AWS Issue) where some transactions are failing due to a timeout - the error shown is "unable to process". We are monitoring the status here: https://status.aws.amazon.com/

  2. resolved Aug 31, 2021, 11:13 PM UTC

    This issue has been resolved. Transactions should process as normal.