Service Fusion incident

System Slowness

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on December 20, 2021 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2021, 05:05 PM UTC
Resolved
Dec 20, 2021, 08:35 PM UTC
Duration
3h 30m
Detected by Pingoru
Dec 20, 2021, 05:05 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domains

Update timeline

  1. investigating Dec 20, 2021, 05:05 PM UTC

    We are currently investigating reports of system slowness.

  2. investigating Dec 20, 2021, 06:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 20, 2021, 07:27 PM UTC

    We are aware that some users could be experiencing abnormal load times for pages within Service Fusion. Our team is currently working to identify the issue and correct it. We expect this issue to be resolved and load times to return to normal speeds shortly.

  4. resolved Dec 20, 2021, 08:35 PM UTC

    This incident has been resolved.