Service Fusion incident

Internal Server Errors

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on March 28, 2022 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 04:18 PM UTC
Resolved
Mar 28, 2022, 05:18 PM UTC
Duration
1h
Detected by Pingoru
Mar 28, 2022, 04:18 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai

Update timeline

  1. investigating Mar 28, 2022, 04:18 PM UTC

    We are investigating reports of internal server errors experienced throughout the platform. Our team is actively working to resolve this issue, and we will provide more information as our investigation continues.

  2. investigating Mar 28, 2022, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 28, 2022, 04:47 PM UTC

    We are observing a recovery in the platform. We are monitoring all systems to ensure a full recovery.

  4. resolved Mar 28, 2022, 05:18 PM UTC

    This incident has been resolved.