Service Fusion experienced a minor incident on March 28, 2022 affecting ServiceCall.ai, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2022, 03:40 PM UTC
We’re currently working through a service disruption with ServiceCall.ai. We are investigating reports of dropped calls across multiple customers. Our team is actively working to resolve this issue, and we will provide more information as our investigation continues.
- investigating Mar 28, 2022, 04:10 PM UTC
Our team continues to investigate degraded performance in ServiceCall.ai, and we are working with our service provider to find a root cause. We will provide further updates as we receive new information.
- monitoring Mar 28, 2022, 04:38 PM UTC
We are observing recovery in ServiceCall.ai performance. We will be monitoring all services to ensure a full recovery and provide another as more information becomes available.
- investigating Mar 28, 2022, 04:41 PM UTC
We are currently investigating this issue.
- monitoring Mar 28, 2022, 04:58 PM UTC
We are observing recovery in ServiceCall.ai performance. We will be monitoring all services to ensure a full recovery and will provide another as more information becomes available.
- resolved Mar 28, 2022, 05:27 PM UTC
This incident has been resolved.