Service Fusion incident

Internal Server Errors

Critical Resolved View vendor source →

Service Fusion experienced a critical incident on April 4, 2022 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 03:33 PM UTC
Resolved
Apr 04, 2022, 04:39 PM UTC
Duration
1h 6m
Detected by Pingoru
Apr 04, 2022, 03:33 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai

Update timeline

  1. investigating Apr 04, 2022, 03:33 PM UTC

    We are investigating reports of internal server errors experienced in the *servicefusion.com and *totalfsm.com domains.

  2. investigating Apr 04, 2022, 04:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 04, 2022, 04:15 PM UTC

    Observing a recovery in all affected components. We are closely monitoring the system for full recovery of system operation.

  4. resolved Apr 04, 2022, 04:39 PM UTC

    This incident has been resolved.