Service Fusion incident

Internal Server Errors

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on April 6, 2022 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2022, 04:55 PM UTC
Resolved
Apr 06, 2022, 07:49 PM UTC
Duration
2h 53m
Detected by Pingoru
Apr 06, 2022, 04:55 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai

Update timeline

  1. investigating Apr 06, 2022, 04:55 PM UTC

    We are currently investigating reports of internal server errors experienced throughout the platform.

  2. monitoring Apr 06, 2022, 05:13 PM UTC

    We are observing full recovery. We are closely monitoring all systems to ensure full recovery across the platform.

  3. resolved Apr 06, 2022, 07:49 PM UTC

    This incident has been resolved.