Service Fusion incident

Error when saving new estimates and jobs

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on September 28, 2022 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 02:27 PM UTC
Resolved
Sep 28, 2022, 04:47 PM UTC
Duration
2h 19m
Detected by Pingoru
Sep 28, 2022, 02:27 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai

Update timeline

  1. investigating Sep 28, 2022, 02:27 PM UTC

    We are currently investigating reports of errors when saving new estimates and jobs, preventing the creation of these two elements.

  2. identified Sep 28, 2022, 03:04 PM UTC

    Service Fusion will be inaccessible for a brief period of time to correct the internal system error you are receiving. We expect this issue to be resolved shortly.

  3. monitoring Sep 28, 2022, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2022, 04:47 PM UTC

    This incident has been resolved.