Service Fusion incident

'Could not connect to server' preventing sign in to the Field Worker Application

Notice Resolved View vendor source →

Service Fusion experienced a notice incident on October 4, 2022 affecting Worker App, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 05:27 PM UTC
Resolved
Oct 04, 2022, 08:33 PM UTC
Duration
3h 6m
Detected by Pingoru
Oct 04, 2022, 05:27 PM UTC

Affected components

Worker App

Update timeline

  1. investigating Oct 04, 2022, 05:27 PM UTC

    We are currently investigating reports of receiving an error when attempting to sign - in to the field worker application. Error received: "Could not connect to the server"

  2. investigating Oct 04, 2022, 05:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 04, 2022, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 04, 2022, 08:33 PM UTC

    This incident has been resolved.