Service Fusion incident

Internal Server Error

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on October 4, 2022 affecting Admin System - admin.servicefusion.com and vip1, vip2 and other *.totalfsm.com domains and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 08:10 PM UTC
Resolved
Oct 04, 2022, 09:59 PM UTC
Duration
1h 49m
Detected by Pingoru
Oct 04, 2022, 08:10 PM UTC

Affected components

Admin System - admin.servicefusion.comvip1, vip2 and other *.totalfsm.com domainsCustomer Web Portal & Customer AppsFusionPayServiceCall.ai

Update timeline

  1. investigating Oct 04, 2022, 08:10 PM UTC

    We are currently investigating reports of users receiving Internal Server Errors while using the Service Fusion back office / admin portal.

  2. monitoring Oct 04, 2022, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 04, 2022, 09:59 PM UTC

    This incident has been resolved.