Service Fusion incident

ServiceCall.ai

Notice Resolved View vendor source →

Service Fusion experienced a notice incident on May 4, 2023 affecting ServiceCall.ai, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 02:31 PM UTC
Resolved
May 04, 2023, 04:24 PM UTC
Duration
1h 52m
Detected by Pingoru
May 04, 2023, 02:31 PM UTC

Affected components

ServiceCall.ai

Update timeline

  1. investigating May 04, 2023, 02:31 PM UTC

    We are investigating reports of ServiceCall.ai inaccessibility.

  2. investigating May 04, 2023, 02:42 PM UTC

    Our VOIP provider has informed us that their engineering teams have been alerted and are working on the issue.

  3. monitoring May 04, 2023, 03:45 PM UTC

    We are observing a recovery in ServiceCall.ai access and we are continuing to monitor for system stability.

  4. resolved May 04, 2023, 04:24 PM UTC

    This incident has been resolved.