Service Fusion incident

Internal Server Errors

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on May 8, 2023 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2023, 03:32 PM UTC
Resolved
May 08, 2023, 07:00 PM UTC
Duration
3h 28m
Detected by Pingoru
May 08, 2023, 03:32 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai

Update timeline

  1. investigating May 08, 2023, 03:32 PM UTC

    We are investigating reports of Internal Server Errors while using Service Fusion.

  2. monitoring May 08, 2023, 04:02 PM UTC

    A fix has been implemented and we are seeing system stabilization. We will continue to monitor the results.

  3. resolved May 08, 2023, 07:00 PM UTC

    This incident has been resolved.