Service Fusion incident

Can not distribute email, SMS with .pdf

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on October 16, 2023 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 01:21 PM UTC
Resolved
Oct 16, 2023, 01:46 PM UTC
Duration
25m
Detected by Pingoru
Oct 16, 2023, 01:21 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsCustomer Web Portal & Customer Apps

Update timeline

  1. investigating Oct 16, 2023, 01:21 PM UTC

    We are currently investigating reports of the inability to distribute email and SMS communications that contain .pdf messages, either attached or embedded.

  2. resolved Oct 16, 2023, 01:46 PM UTC

    This incident has been resolved.