Service Fusion incident

FusionPay

Major Resolved View vendor source →

Service Fusion experienced a major incident on January 6, 2024 affecting FusionPay, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2024, 03:28 PM UTC
Resolved
Jan 06, 2024, 07:39 PM UTC
Duration
4h 10m
Detected by Pingoru
Jan 06, 2024, 03:28 PM UTC

Affected components

FusionPay

Update timeline

  1. investigating Jan 06, 2024, 03:28 PM UTC

    We are currently investigating reports of functionality concerns with FusionPay.

  2. investigating Jan 06, 2024, 04:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 06, 2024, 04:38 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 06, 2024, 05:30 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jan 06, 2024, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results. We are reporting full operation of the FusionPay application and all of it's components.

  6. resolved Jan 06, 2024, 07:39 PM UTC

    This incident has been resolved.