Service Fusion incident

Errors processing payments via FusionPay

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on February 1, 2024 affecting FusionPay, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 07:28 PM UTC
Resolved
Feb 01, 2024, 10:00 PM UTC
Duration
2h 31m
Detected by Pingoru
Feb 01, 2024, 07:28 PM UTC

Affected components

FusionPay

Update timeline

  1. investigating Feb 01, 2024, 07:28 PM UTC

    We are currently investigating reports of errors when processing payments using FusionPay.

  2. investigating Feb 01, 2024, 08:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 01, 2024, 08:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 01, 2024, 09:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 01, 2024, 10:00 PM UTC

    This incident has been resolved.