Service Fusion incident

Investigating reports of receiving error messages when accessing Service Fusion

Notice Resolved View vendor source →

Service Fusion experienced a notice incident on April 1, 2024 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 01:29 PM UTC
Resolved
Apr 01, 2024, 03:08 PM UTC
Duration
1h 39m
Detected by Pingoru
Apr 01, 2024, 01:29 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking

Update timeline

  1. investigating Apr 01, 2024, 01:29 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 01, 2024, 01:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2024, 02:03 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 01, 2024, 02:12 PM UTC

    The issue has been identified and we are working on implementing a fix.

  5. monitoring Apr 01, 2024, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 01, 2024, 03:08 PM UTC

    This incident has been resolved.