Service Fusion incident

Trouble accessing *.servicefusion.com, *totalfsm.com

Major Resolved View vendor source →

Service Fusion experienced a major incident on July 10, 2024 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2024, 12:21 PM UTC
Resolved
Jul 10, 2024, 02:13 PM UTC
Duration
1h 52m
Detected by Pingoru
Jul 10, 2024, 12:21 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking

Update timeline

  1. investigating Jul 10, 2024, 12:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 10, 2024, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2024, 02:13 PM UTC

    This incident has been resolved.