Service Fusion experienced a major incident on January 21, 2025 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsCustomer Web Portal & Customer Apps
Update timeline
- investigating Jan 21, 2025, 12:37 PM UTC
We are currently investigating reports of updates not saving for estimates and jobs.
- monitoring Jan 21, 2025, 01:38 PM UTC
A fix has been implemented and we are monitoring the results. Full site operations are normalized as expected. We will provide full resolution in 30 minutes with continued success.
- resolved Jan 21, 2025, 02:13 PM UTC
This incident has been resolved.