Service Fusion incident

Access issues with admin.servicefusion.com, *.totalfsm.com, other domains

Minor Resolved View vendor source →

Service Fusion experienced a minor incident on April 7, 2025 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 01:01 PM UTC
Resolved
Apr 07, 2025, 03:55 PM UTC
Duration
2h 54m
Detected by Pingoru
Apr 07, 2025, 01:01 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking

Update timeline

  1. investigating Apr 07, 2025, 01:01 PM UTC

    We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

  2. monitoring Apr 07, 2025, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2025, 03:55 PM UTC

    This incident has been resolved.