Serval incident

Elevated latency in the Responses API

Minor Resolved

Serval experienced a minor incident on August 31, 2026 affecting Third Party: OpenAI (Third Party: OpenAI → APIs → Responses), lasting 20h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 10:27 PM UTC
Resolved
Sep 01, 2026, 07:05 PM UTC
Duration
20h 37m
Detected by Pingoru
Aug 31, 2026, 10:27 PM UTC

Affected components

Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)

Update timeline

  1. identified Aug 31, 2026, 10:27 PM UTC

    We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation.

  2. monitoring Aug 31, 2026, 11:13 PM UTC

    We have applied a mitigation and are monitoring recovery.

  3. monitoring Sep 01, 2026, 01:46 AM UTC

    We have applied the mitigation and are monitoring the recovery.

  4. identified Sep 01, 2026, 03:15 PM UTC

    We have identified elevated latencies impacting Responses API on the US endpoint.

  5. identified Sep 01, 2026, 05:36 PM UTC

    We are implementing the mitigation.

  6. monitoring Sep 01, 2026, 06:09 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  7. resolved Sep 01, 2026, 07:05 PM UTC

    All impacted services have now fully recovered.