Serval incident

Elevated Error Rates

Minor Resolved View vendor source →

Serval experienced a minor incident on July 23, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 03:36 PM UTC
Resolved
Jul 24, 2026, 07:33 PM UTC
Duration
1d 3h
Detected by Pingoru
Jul 23, 2026, 03:36 PM UTC

Update timeline

  1. investigating Jul 23, 2026, 03:36 PM UTC

    Status: Investigating We are investigating the issue for the listed services.

  2. identified Jul 23, 2026, 03:56 PM UTC

    Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components OpenAI (Degraded performance)

  3. identified Jul 23, 2026, 04:08 PM UTC

    Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components OpenAI (Operational)

  4. identified Jul 23, 2026, 04:48 PM UTC

    Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider.

  5. identified Jul 23, 2026, 05:36 PM UTC

    Status: Identified We are continuing to work on implementing a mitigation.

  6. identified Jul 23, 2026, 05:58 PM UTC

    Status: Identified We are continuing to work on implementing a mitigation.

  7. monitoring Jul 23, 2026, 06:50 PM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  8. investigating Jul 23, 2026, 07:37 PM UTC

    Status: Investigating We are investigating the issue for the listed services.

  9. monitoring Jul 23, 2026, 08:22 PM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  10. investigating Jul 24, 2026, 09:56 AM UTC

    Status: Investigating We are investigating the issue for the listed services.

  11. investigating Jul 24, 2026, 10:06 AM UTC

    Status: Investigating We are investigating the issue for the listed services.

  12. monitoring Jul 24, 2026, 11:34 AM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  13. resolved Jul 24, 2026, 07:33 PM UTC

    Status: Resolved All impacted services have now fully recovered.