Serval experienced a minor incident on July 30, 2026, lasting 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 30, 2026, 06:39 PM UTC
Status: Investigating We are currently investigating this incident. Affected components Web portal (app.serval.com) (Partial outage)
- investigating Jul 30, 2026, 06:45 PM UTC
Status: Investigating We are currently investigating this incident. Affected components Web portal (app.serval.com) (Full outage)
- monitoring Jul 30, 2026, 06:55 PM UTC
Status: Monitoring We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering. Affected components Web portal (app.serval.com) (Degraded performance)
- monitoring Jul 30, 2026, 07:07 PM UTC
Status: Monitoring We are continuing to monitor recovery. Performance has recovered to baseline. Affected components Web portal (app.serval.com) (Operational)
- resolved Jul 30, 2026, 07:28 PM UTC
Status: Resolved This incident has been resolved. We are implementing long term remediations.