Serval experienced a minor incident on August 7, 2026, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2026, 05:30 AM UTC
Status: Investigating We are currently investigating this incident. Affected components Web portal (app.serval.com) (Full outage) Workflows (Full outage)
- identified Aug 07, 2026, 05:45 AM UTC
Status: Identified We have identified the root cause of the availability issue and are implementing a fix.
- identified Aug 07, 2026, 06:15 AM UTC
Status: Identified We are deploying the fix and monitoring the result.
- monitoring Aug 07, 2026, 07:04 AM UTC
Status: Monitoring We have deployed the fix and are monitoring service recovery.
- identified Aug 07, 2026, 07:48 AM UTC
Status: Identified We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available.
- monitoring Aug 07, 2026, 08:01 AM UTC
Status: Monitoring We have implemented mitigations for issues impacting availability and are monitoring recovery. Affected components Workflows (Degraded performance) Web portal (app.serval.com) (Degraded performance)
- resolved Aug 07, 2026, 08:41 AM UTC
Status: Resolved This incident has been resolved.