Serval incident

Issues creating tickets and AI responses in Serval

Minor Resolved View vendor source →

Serval experienced a minor incident on August 25, 2026, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 12:50 AM UTC
Resolved
Aug 25, 2026, 01:31 AM UTC
Duration
41m
Detected by Pingoru
Aug 25, 2026, 12:50 AM UTC

Update timeline

  1. investigating Aug 25, 2026, 12:50 AM UTC

    Status: Investigating We are currently investigating this incident. Affected components Web portal (app.serval.com) (Full outage)

  2. identified Aug 25, 2026, 12:54 AM UTC

    Status: Identified We have identified a root cause and are now implementing a fix.

  3. monitoring Aug 25, 2026, 01:09 AM UTC

    Status: Monitoring We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery.

  4. resolved Aug 25, 2026, 01:31 AM UTC

    Status: Resolved This incident has been resolved.