Serval experienced a minor incident on August 31, 2026, lasting 9h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 31, 2026, 05:07 PM UTC
Status: Investigating We are currently experiencing elevated error rates and API hangs communicating with OpenAI. We are investigating the issue. Affected components OpenAI (Full outage)
- investigating Aug 31, 2026, 05:14 PM UTC
Status: Investigating We are currently investigating this issue with OpenAI. We are seeing some inconsistent response times from OpenAI. Affected components OpenAI (Degraded performance)
- investigating Aug 31, 2026, 05:21 PM UTC
Status: Investigating We are continuing to see fluctuating availability and response times from OpenAI across multiple model classes. We are continuing to investigate and implement mitigations. Affected components OpenAI (Full outage)
- monitoring Aug 31, 2026, 05:32 PM UTC
Status: Monitoring We are seeing consistent availability from the OpenAI endpoint, but performance remains degraded. We are continuing to monitor the situation. Affected components OpenAI (Degraded performance)
- monitoring Aug 31, 2026, 05:45 PM UTC
Status: Monitoring We are continuing to observe inconsistent response latencies with OpenAI endpoints. We are deploying a mitigation to failover all remaining affected model usages to Anthropic.
- monitoring Aug 31, 2026, 06:26 PM UTC
Status: Monitoring We are continuing to failover to Anthropic models for remaining affected agent behaviors and monitoring rollout.
- monitoring Aug 31, 2026, 06:58 PM UTC
Status: Monitoring We are continuing to failover to Anthropic and are implementing other mitigations.
- monitoring Aug 31, 2026, 07:17 PM UTC
Status: Monitoring We have completed failing remaining inference activity to Anthropic and are continuing to monitor OpenAI endpoints for recovery.
- monitoring Aug 31, 2026, 07:43 PM UTC
Status: Monitoring We are recording improved API responsiveness from OpenAI and are evaluating a progressive rollback to normal operations.
- monitoring Aug 31, 2026, 08:16 PM UTC
Status: Monitoring We are continuing to observe issues with OpenAI API responsiveness, so will maintain failover to Anthropic models and continue monitoring. Affected components OpenAI (Operational)
- monitoring Aug 31, 2026, 09:34 PM UTC
Status: Monitoring We are continuing to use Anthropic for all agent responses as we monitor OpenAI API recovery.
- monitoring Aug 31, 2026, 10:51 PM UTC
Status: Monitoring We are continuing to use Anthropic for all agent responses as we monitor OpenAI API incident response and recovery. Follow OpenAI's status updates here: https://status.openai.com/incidents/01M1CYZDD84XD0H56XNEV2PT98 Affected components OpenAI (Degraded performance)
- monitoring Aug 31, 2026, 11:13 PM UTC
Status: Monitoring Historical component status change, imported from the original status page. Affected components OpenAI (Operational)
- resolved Sep 01, 2026, 02:43 AM UTC
Status: Resolved We are continuing to use Anthropic for all agent responses as we monitor OpenAI's recovery. We will return to normal operation once API responsiveness returns to expected baseline.