Serval incident

Issues with help agent responses and running workflows

Minor Resolved View vendor source →

Serval experienced a minor incident on September 4, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 07:57 PM UTC
Resolved
Sep 04, 2026, 08:27 PM UTC
Duration
30m
Detected by Pingoru
Sep 04, 2026, 07:57 PM UTC

Update timeline

  1. investigating Sep 04, 2026, 07:57 PM UTC

    Status: Investigating We are currently investigating this incident. Affected components Workflows (Full outage) Web portal (app.serval.com) (Partial outage)

  2. identified Sep 04, 2026, 08:11 PM UTC

    Status: Identified We have identified a root cause and are implementing a fix. Affected components Workflows (Partial outage) Web portal (app.serval.com) (Partial outage)

  3. monitoring Sep 04, 2026, 08:13 PM UTC

    Status: Monitoring We implemented a fix and are currently monitoring recovery.

  4. monitoring Sep 04, 2026, 08:18 PM UTC

    Status: Monitoring We are observing a return to normal behavior and are continuing to monitor recovery. Affected components Workflows (Operational) Web portal (app.serval.com) (Operational)

  5. resolved Sep 04, 2026, 08:27 PM UTC

    Status: Resolved This incident has been mitigated. We are working to implement long-term preventative fixes.