Serval incident

Errors processing large PDFs in the Responses API

Minor Resolved View vendor source →

Serval experienced a minor incident on October 6, 2026 affecting OpenAI, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 03:45 PM UTC
Resolved
Oct 06, 2026, 08:11 PM UTC
Duration
4h 25m
Detected by Pingoru
Oct 06, 2026, 03:45 PM UTC

Affected components

OpenAI

Update timeline

  1. investigating Oct 06, 2026, 03:45 PM UTC

    Status: Investigating We are investigating the issue for the listed services. Affected components OpenAI (Degraded performance)

  2. identified Oct 06, 2026, 04:39 PM UTC

    Status: Identified We are implementing the mitigation. Affected components OpenAI (Degraded performance)

  3. resolved Oct 06, 2026, 08:11 PM UTC

    Status: Resolved All impacted services have now fully recovered. Affected components OpenAI (Operational)