Sequoia Outage History

Started Jul 23, 2026, 04:37 PM UTC· resolved Jul 23, 2026, 06:59 PM UTC

1. identified Jul 23, 2026, 04:37 PM UTC

   As we identified and monitoring one of our vendor/partner services having availability issues, some of our clients would be facing issues in logging to our platform. We are actively working on remediation possibilities and closely following up on the dependent vendor/partner services to get our platform to fully working state. We will keep an active communication on this issue.

2. monitoring Jul 23, 2026, 05:43 PM UTC

   As the depdendent vendor/partner services recover, we see reduction in login failures. But still some sporadic issues are observed. We will continue report progress on the state till we achieve full recovery

3. resolved Jul 23, 2026, 06:59 PM UTC

   After validating the stability of the vendor/partner services on which our services have dependency, we were able to correlate the reduction of login errors in our platform. The downward trend in recurring errors are confirmed after detailed observation. This established that our services are back to normal

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Started Jul 16, 2026, 08:00 AM UTC· resolved Jul 16, 2026, 09:27 AM UTC

1. investigating Jul 16, 2026, 08:00 AM UTC

   Due to one of our partner vendors going through unforeseen outage in their product, our Sequoia OS plaform is encountering login issues currently. Our tech team is aware of the incident and actively working to bring our platform online. We will keep an active update on the progres

2. identified Jul 16, 2026, 08:55 AM UTC

   The root cause of the issue has been identified and we are actively engaged with our partner to get us back online soon

3. resolved Jul 16, 2026, 09:27 AM UTC

   This incident has been resolved through our internal solution. All services back to normal. We will follow up with our vendor-partner to get to normal state soon. But all our services are back to normal

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Started Nov 20, 2025, 10:20 PM UTC· resolved Nov 20, 2025, 10:58 PM UTC

1. investigating Nov 20, 2025, 10:20 PM UTC

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

2. investigating Nov 20, 2025, 10:56 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 20, 2025, 10:58 PM UTC

   Issues with service disruption have been resolved and all services are now operational.

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Started Oct 29, 2025, 04:18 PM UTC· resolved Oct 29, 2025, 10:27 PM UTC

1. investigating Oct 29, 2025, 04:18 PM UTC

   We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

2. identified Oct 29, 2025, 04:32 PM UTC

   We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

3. resolved Oct 29, 2025, 10:27 PM UTC

   As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

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