Sequoia Outage History

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Sequoia had 5 outages in the last 2 years totaling 13h 51m of downtime — averaging 0.2 incidents per month.

There were 5 Sequoia outages since July 30, 2024 totaling 13h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sequoia.com

Minor July 23, 2026

Sequoia OS Partial Service Degradation

Detected by Pingoru
Jul 23, 2026, 04:37 PM UTC
Resolved
Jul 23, 2026, 06:59 PM UTC
Duration
2h 22m
Affected: admin.sequoia.compx.sequoia.com
Timeline · 3 updates
  1. identified Jul 23, 2026, 04:37 PM UTC

    As we identified and monitoring one of our vendor/partner services having availability issues, some of our clients would be facing issues in logging to our platform. We are actively working on remediation possibilities and closely following up on the dependent vendor/partner services to get our platform to fully working state. We will keep an active communication on this issue.

  2. monitoring Jul 23, 2026, 05:43 PM UTC

    As the depdendent vendor/partner services recover, we see reduction in login failures. But still some sporadic issues are observed. We will continue report progress on the state till we achieve full recovery

  3. resolved Jul 23, 2026, 06:59 PM UTC

    After validating the stability of the vendor/partner services on which our services have dependency, we were able to correlate the reduction of login errors in our platform. The downward trend in recurring errors are confirmed after detailed observation. This established that our services are back to normal

Read the full incident report →

Critical July 16, 2026

Sequoia OS Platform and Products Degradation

Detected by Pingoru
Jul 16, 2026, 08:00 AM UTC
Resolved
Jul 16, 2026, 09:27 AM UTC
Duration
1h 27m
Affected: admin.sequoia.compx.sequoia.com
Timeline · 3 updates
  1. investigating Jul 16, 2026, 08:53 AM UTC

    Due to one of our partner vendors going through unforeseen outage in their product, our Sequoia OS plaform is encountering login issues currently. Our tech team is aware of the incident and actively working to bring our platform online. We will keep an active update on the progres

  2. identified Jul 16, 2026, 08:55 AM UTC

    The root cause of the issue has been identified and we are actively engaged with our partner to get us back online soon

  3. resolved Jul 16, 2026, 09:27 AM UTC

    This incident has been resolved through our internal solution. All services back to normal. We will follow up with our vendor-partner to get to normal state soon. But all our services are back to normal

Read the full incident report →

Notice November 20, 2025

Service Disruption

Detected by Pingoru
Nov 20, 2025, 10:20 PM UTC
Resolved
Nov 20, 2025, 10:58 PM UTC
Duration
37m
Affected: admin.sequoia.compx.sequoia.com
Timeline · 3 updates
  1. investigating Nov 20, 2025, 10:20 PM UTC

    Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

  2. investigating Nov 20, 2025, 10:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 10:58 PM UTC

    Issues with service disruption have been resolved and all services are now operational.

Read the full incident report →

Notice October 29, 2025

Sequoia OS Platform access Issue

Detected by Pingoru
Oct 29, 2025, 04:32 PM UTC
Resolved
Oct 29, 2025, 10:27 PM UTC
Duration
5h 55m
Affected: admin.sequoia.compx.sequoia.com
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:18 PM UTC

    We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

  2. identified Oct 29, 2025, 04:32 PM UTC

    We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

  3. resolved Oct 29, 2025, 10:27 PM UTC

    As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

Read the full incident report →

Minor July 30, 2024

Partial Login failure for sequoia client websites

Detected by Pingoru
Jul 30, 2024, 12:37 PM UTC
Resolved
Jul 30, 2024, 04:06 PM UTC
Duration
3h 28m
Affected: admin.sequoia.compx.sequoia.com
Timeline · 4 updates
  1. investigating Jul 30, 2024, 12:37 PM UTC

    We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

  2. identified Jul 30, 2024, 01:34 PM UTC

    We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

  3. monitoring Jul 30, 2024, 01:46 PM UTC

    We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

  4. resolved Jul 30, 2024, 04:06 PM UTC

    The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused

Read the full incident report →