Sequel Outage History
Sequel is up right nowPingoru has recorded 15 incidents for Sequel: 2 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 3 of 744 (0%) |
| November 2026 | 0 | 0 of 69 (0%) |
Incidents, newest first
Major October 5, 2026 We are experiencing issues with our email provider causing delays in email sending 2h 52m Emails
Started Oct 05, 2026, 02:46 PM UTC· resolved Oct 05, 2026, 05:39 PM UTC
- identified Oct 05, 2026, 02:46 PM UTC
Our email provider is rejecting some of our emails. We are working with their team to resolve the issue. All emails will be send once the issue is fixed.
- resolved Oct 05, 2026, 05:39 PM UTC
This incident has been resolved. Delivery through our primary provider has now been fully restored, and emails held during the incident are now being delivered.
Minor March 11, 2026 Resolved: Hosts Unable to See Attendee Chat Messages, Polls, and CTAs –
Started Mar 11, 2026, 04:30 PM UTC· resolved Mar 11, 2026, 04:30 PM UTC
- resolved Mar 11, 2026, 04:30 PM UTC
During today’s deployment, a configuration issue introduced in the latest build caused a problem affecting several host-facing engagement features. Attendees were able to send and view chat messages normally; however, hosts and presenters were unable to see attendee chat messages in the host interface. Additionally, polls and CTAs triggered during the session were also affected, as hosts could not see their state or responses, which caused confusion when managing live engagement features during events. The issue was traced to an incorrect configuration released with the newest build. Once identified, the configuration was corrected and a fix was deployed. All affected functionality—including chat visibility, polls, and CTAs in the host interface—has now been fully restored.
Major October 20, 2025 Ongoing AWS Service Outage 7h 44m Auth0 User Authentication, Virtual stage audio/video, Admin dashboard, Networking circle audio/video and 30 more
Started Oct 20, 2025, 01:39 PM UTC· resolved Oct 20, 2025, 09:23 PM UTC
- identified Oct 20, 2025, 01:39 PM UTC
We are experiencing an outage due to some issue in AWS. We are working closely with them to get this resolved or mitigated as quickly as possible.
- monitoring Oct 20, 2025, 02:46 PM UTC
We’re continuing to restore services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance.
- monitoring Oct 20, 2025, 06:03 PM UTC
We continue to see degraded performance, although all our systems are operational.
- resolved Oct 20, 2025, 09:23 PM UTC
This incident has been fully resolved, and all services are now operating normally without any performance issues.
Minor September 10, 2025 We are experiencing issues with our email provider causing delays in email sending 39m Emails
Started Sep 10, 2025, 08:22 PM UTC· resolved Sep 10, 2025, 09:01 PM UTC
- identified Sep 10, 2025, 08:22 PM UTC
We identified an issue with our email provider SendGrid that is causing emails to be delayed. We are actively working with the vendor to solve the issue.
- monitoring Sep 10, 2025, 08:55 PM UTC
Our vendor has implemented a fix and we are monitoring the performance.
- resolved Sep 10, 2025, 09:01 PM UTC
This incident has been resolved.
Minor August 28, 2025 Users are seeing slow responses 2h 59m Virtual stage audio/video, Admin dashboard, Stage interactions, Live streaming and 3 more
Started Aug 28, 2025, 03:31 PM UTC· resolved Aug 28, 2025, 06:31 PM UTC
- investigating Aug 28, 2025, 03:31 PM UTC
We are investigating an issue causing our platform to respond slowly.
- monitoring Aug 28, 2025, 04:36 PM UTC
A fix has been deployed and our response rates are back to normal. The team is monitoring to ensure we don't see a spike again.
- resolved Aug 28, 2025, 06:31 PM UTC
This incident has been resolved.
Minor July 16, 2025 Some webinars are showing a blank screen when going live requiring a restart 3h 2m Live streaming
Started Jul 16, 2025, 06:30 PM UTC· resolved Jul 16, 2025, 09:33 PM UTC
- investigating Jul 16, 2025, 06:30 PM UTC
We are currently seeing increased errors when users are going live causing a blank screen for the audience. The issue is resolved if the live stream is restarted by the host. Our team is investigating the root cause.
- monitoring Jul 16, 2025, 07:15 PM UTC
The issue was caused by an increases error rates in us-east-1 from our cloud provider. All webinars are now automatically routed to other regions. Streams are working as expected for all users. We will continue to monitor this region.
- resolved Jul 16, 2025, 09:33 PM UTC
No further network issues were detected. The us-east-1 region was successfully restored.
Notice May 15, 2025 Delayed Registration & Reminder Emails –
Started May 15, 2025, 07:00 PM UTC· resolved May 15, 2025, 07:00 PM UTC
- resolved May 15, 2025, 07:00 PM UTC
Earlier today, our email provider SendGrid experienced an outage that impacted the delivery of some registration and reminder emails. As a result, affected emails were delayed by approximately 1–2 hours. The issue has since been resolved, and all pending emails have been successfully delivered.
Major November 25, 2024 Some users are getting disconnected from calls and rejoining 41m Virtual stage audio/video, Networking circle audio/video
Started Nov 25, 2024, 05:17 PM UTC· resolved Nov 25, 2024, 05:58 PM UTC
- identified Nov 25, 2024, 05:17 PM UTC
We are currently experiencing issues with our virtual experience. Some users are getting disconnected and automatically rejoining causing a 2-3 second disruption. Our team is working with our third-party vendor that is causing this issue so we can resolve ASAP.
- monitoring Nov 25, 2024, 05:40 PM UTC
A fix has been implemented and we're monitoring for any further issues.
- resolved Nov 25, 2024, 05:58 PM UTC
This incident has been resolved.