Sequel incident

We are experiencing issues with our email provider causing delays in email sending

Major Resolved View vendor source →

Sequel experienced a major incident on October 5, 2026 affecting Emails, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 02:46 PM UTC
Resolved
Oct 05, 2026, 05:39 PM UTC
Duration
2h 52m
Detected by Pingoru
Oct 05, 2026, 02:46 PM UTC

Affected components

Emails

Update timeline

  1. identified Oct 05, 2026, 02:46 PM UTC

    Our email provider is rejecting some of our emails. We are working with their team to resolve the issue. All emails will be send once the issue is fixed.

  2. resolved Oct 05, 2026, 05:39 PM UTC

    This incident has been resolved. Delivery through our primary provider has now been fully restored, and emails held during the incident are now being delivered.