Sequel Outage History

Sequel is up right now

Sequel had 3 outages in the last 2 years totaling 10h 36m of downtime — averaging 0.1 incidents per month.

There were 3 Sequel outages since October 20, 2025 totaling 10h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sequel.io

Major October 5, 2026

We are experiencing issues with our email provider causing delays in email sending

Detected by Pingoru
Oct 05, 2026, 02:46 PM UTC
Resolved
Oct 05, 2026, 05:39 PM UTC
Duration
2h 52m
Affected: Emails
Timeline · 2 updates
  1. identified Oct 05, 2026, 02:46 PM UTC

    Our email provider is rejecting some of our emails. We are working with their team to resolve the issue. All emails will be send once the issue is fixed.

  2. resolved Oct 05, 2026, 05:39 PM UTC

    This incident has been resolved. Delivery through our primary provider has now been fully restored, and emails held during the incident are now being delivered.

Read the full incident report →

Minor March 11, 2026

Resolved: Hosts Unable to See Attendee Chat Messages, Polls, and CTAs

Detected by Pingoru
Mar 11, 2026, 04:30 PM UTC
Resolved
Mar 11, 2026, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2026, 05:19 PM UTC

    During today’s deployment, a configuration issue introduced in the latest build caused a problem affecting several host-facing engagement features. Attendees were able to send and view chat messages normally; however, hosts and presenters were unable to see attendee chat messages in the host interface. Additionally, polls and CTAs triggered during the session were also affected, as hosts could not see their state or responses, which caused confusion when managing live engagement features during events. The issue was traced to an incorrect configuration released with the newest build. Once identified, the configuration was corrected and a fix was deployed. All affected functionality—including chat visibility, polls, and CTAs in the host interface—has now been fully restored.

Read the full incident report →

Major October 20, 2025

Ongoing AWS Service Outage

Detected by Pingoru
Oct 20, 2025, 01:39 PM UTC
Resolved
Oct 20, 2025, 09:23 PM UTC
Duration
7h 44m
Affected: Auth0 User AuthenticationVirtual stage audio/videoAdmin dashboardNetworking circle audio/videoEventAWS ec2-eu-central-1Chat+Stage interactionsNetworkingLive streamingCircle recordingCompanyStream recordingCustomizationVideo sharingAnalyticsChat+CRM integrationsEmailsVideo-on-demandAWS ivs-us-east-1AWS ivs-eu-west-1AWS ivs-us-west-2AWS ecs-us-west-1AWS ecs-us-west-2AWS ecs-us-east-1AWS ecs-us-east-2AWS cloudfrontAWS ec2-us-west-1AWS ec2-us-west-2AWS ec2-us-east-2AWS ec2-us-east-1AWS ec2-eu-west-1AWS ec2-eu-west-2
Timeline · 4 updates
  1. identified Oct 20, 2025, 01:39 PM UTC

    We are experiencing an outage due to some issue in AWS. We are working closely with them to get this resolved or mitigated as quickly as possible.

  2. monitoring Oct 20, 2025, 02:46 PM UTC

    We’re continuing to restore services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance.

  3. monitoring Oct 20, 2025, 06:03 PM UTC

    We continue to see degraded performance, although all our systems are operational.

  4. resolved Oct 20, 2025, 09:23 PM UTC

    This incident has been fully resolved, and all services are now operating normally without any performance issues.

Read the full incident report →